Privacy and Policy

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Last Updated October 2024

Privacy Policy

At Magicley AI(together with our affiliates, "Company," "we," "our," "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when using our website (located at https://magicley.com/)and related online or offline services we offer (collectively, the “Service”). This Policy also describes your choices about the collection and use of your information.

Please read this Policy carefully before you start to use our Service. By using the Service, you agree to be bound and abide by our posted Terms of Use (the “Terms”) and the collection and use of your information in accordance with this Policy. If you do not agree to the Terms and this Policy, or if you violate them in any way, your right to access or use the Service is terminated.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at https://magicley.com/terms unless otherwise defined in this Privacy Policy.

Fair Use Policy

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Test. The information that we request will be retained by us and used as described in this privacy policy.The app does use third-party services that may collect information used to identify you.

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Information We Collect

We collect information from a variety of sources, including:

  • Directly from you when you provide it to us.
  • Automatically as you utilize the Sites.
  • From third parties, including analytics providers.
  • From our Clients.

Information directly from you. If you are a Visitor, when you access our Sites, we may collect your name, phone number, mailing address, email address, organization name, and job title when you request a demo or otherwise contact us.

If you are a Client account manager, we may collect the following information from you when you sign up for an account and utilize our Services: first and last name, email address, organization name, role in the organization, mailing address, username, account password, and other details you provide.

Information we collect through automatic data collection technologies. We may collect data regarding your use of our Sites and Services through cookies, web beacons, and other automatically collected information. This data may include your IP address, date and time you access our Sites and the pages and content you access during your visit, websites that you link to or from, whether you receive or open an email or other communication from us, and the links you click on within those emails. We may also collect information from your mobile device or your computer about how you interact with our Sites and Services, including the date of the visit, the time of arrival and length of visit to the Sites, the type of device used and the operating system on that device, browser type, a list of files downloaded or pages viewed, your IP address, and any errors encountered. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Sites we provide you, including gathering aggregated data about engagement.

Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Sites, such as analytics and marketing providers. We do not control any personal information once collected by these parties. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.

Information we collect from third party sources. On our Site [and Services] we may collect information from advertisers, affiliates, promotional partners, and application providers. These and other third parties provide us information in connection with content, widgets, components, or other tools we use on our Sites. These third parties may collect information from these sources when you use our websites. The information third parties collect may be associated with your personal information or they may collect information about your online activities over time. They and we may use this information to provide you with interest-based advertising or other targeted content, and for other purposes (such as to better understand our Service’s audience).

Information from our Clients. We permit our Clients to input information about individuals into our Services. This includes, for example, name, contact information, job details, medical information, and trainings received. This can also include information which our Clients anticipate to be relevant to managing or responding to emergencies, including information relating to bodily or property damage, and treatment, response, or claims regarding the same.

How We Use Information We Collect

We may use data we collect to operate our business and for a variety of purposes, including the following:

  • To provide and manage our Sites and Services and their contents. As part of our Services, we may facilitate communications between our Clients and individuals (e.g., in response to an emergency situation).
  • To set up your Client account and to permit you to participate in features on our Services.
  • To maintain, analyze, customize, and improve your experience on our Site and Services.
  • To communicate with you and provide you information that you request from us.
  • To complete administrative tasks, such as processing billing and completing payments.
  • To provide customer and technical support.
  • To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
  • To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services to you.
  • To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
  • To address existing or anticipated disputes.
  • To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
  • To fulfill any other purpose for which you provide your information to us.
  • For other purposes permitted by law, described to you when you provide your information or to which you consent.

As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content and advertising.

How We Secure Information

We store personal data that we collect from you or about you on Google and Amazon Web Services Cloud Platform servers in the US.

As noted, your personal data may be transferred to third parties outside of US to facilitate or provide certain services on our behalf. These (sub)service providers have access to your personal data only to perform the tasks we have instructed them to complete and are contractually bound not to disclose or use it for any other purpose.

Where personal data are transferred to and stored in a country not determined by the European Commission as providing adequate levels of protection for personal data, we take steps to provide appropriate safeguards to protect your personal data, including entering into standard contractual clauses approved by the European Commission, obliging recipients to protect your personal data as permitted under Article 46(2)(c) of the GDPR.

In the absence of an adequacy decision by the European Commission or of appropriate safeguards as referenced above, we will only transfer personal data to a location outside the EEA where one of the following applies (as permitted under Article 49 of the GDPR):

  • – the transfer is necessary for the performance of our contractual engagement with you;
  • – the transfer is necessary for the establishment, exercise or defense of legal claims; or
  • – you have provided explicit consent to the transfer.

We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.

How We Share Information

 

We may share your information with third parties as reasonable to operate our business, to provide the Services to you and others, as permitted or required by law, or as directed or authorized by you. For example:

Affiliated Companies. We may share some or all of your personal information, with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.

Third Party Sharing. We work with third party parties to help us provide our Site and Services and to support internal operations. In some cases, they may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. 

Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, consulting, or similar services, and with regulators, law enforcement, or government agencies to:

  • comply with our legal and regulatory obligations, including those compliance obligations of federal, state, or local regulators;
  • protect our interests, property or legal rights, or those of our customers or third parties;
  • respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
  • for other legal purposes, such as to enforce our Terms and Conditions, or to exercise or defend legal claims.

Corporate Transaction. In the event of a corporate transaction, we may share the personal information of visitors to our Sites, users of our Services (including Clients), and others that we have collected information from with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.

Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) with your consent or at your direction.

If you are a Visitor on our Sites, we may share your information with advertisers and other promotional partners.

We may disclose aggregated or deidentified information that does not identify any individual without restriction.

What Choices Do I Have?

Update personal information. If you are a Client, you may access or update your personal data associated with your Magicley AI account using the password-protected, administrative area of our Site, or by emailing us at contact@magicley.com. Even upon updating or canceling your account, we may retain personal data and other information in our backup or archival records.

Marketing communications. You may receive marketing communications from Magicley AI. You may opt out of receiving marketing emails by following the unsubscribe link in each email, or by emailing contact@magicley.com. Please note that you may continue to receive non-marketing emails from us after you opt-out. Please note that we do not control communications from others, including our Clients or those you may choose to interact with via our Services. You should contact them to understand your communication choices with them with respect to their communications.

Cookies. You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser’s setting to notify you of cookie placement or decline cookies. If you choose to decline cookies, certain features of our website may not function properly or at all as a result.

Personal Data Retention

 

We will generally retain your personal data for as long as is necessary to meet our contractual obligations to you, to satisfy the purposes stated above, or as otherwise required by law.

When determining the relevant retention period, we consider:

  • – Our contractual obligations and rights in relation to the information involved;
  • – Legal obligation(s) under applicable law to retain data for a certain period of time;
  • – Statute of limitations under applicable law(s);
  • – Guidelines issued by relevant data protection authorities; and
  • – Other legal purposes.

In addition to the above, your personal data may be anonymized and used in aggregate. Once it is determined that your personal data is no longer necessary to achieve the purposes we collected it for, we will securely erase your personal data.

You may also request the deletion of your profile by sending an e-mail to contact@magicley.com. It may take up to twenty (20) business days to respond to your request.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Policy. Changes to this Privacy Policy will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the email address in our records.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse

 

 

Still have a question? Contact Us or submit a ticket.

 

 

 

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